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Technical Support

BSD's simple goal is to provide the best support and follow-up in the A/E/C industry. We understand that the true value of software is in the implementation and support rather than in the purchase price. Don't think we're like those software giants you can never get hold of on the phone.

Telephone Support

BSD maintains a telephone hotline staffed by personnel familiar with our products. Hotline hours are Monday through Friday, 8:30 a.m. to 5:30 p.m. Eastern Time. Call (800) 266-7732.

E-mail Support

We also have a support messaging system which allows us to respond to your after hours support needs. Click here to send us a detailed message about your problem. You will generally receive a response within 24 hours.  For best results, send us as much of the following information as you can:
  • Your name and company/organization name.
  • Telephone number (area code + phone number).
  • E-mail address.
  • Name of the software product involved (SpecLink-E, SpecLink+, LinkMan-E, or CostLink/AE).
  • Version number of the software product.
  • Detailed description of the problem.
  • Any error numbers generated by the software.
  • The Windows version you are running the software under (i.e. Windows 2000, XP, Vista, etc.).

Remote Support

BSD also provides remote assistance for complex issues not easily handled by telephone or email support. Please click here when prompted to do so by a member of our support staff.

BSD SpecLink/CostLinkAE Support Plan:

  • Subscribers to BSD's products enjoy free, unlimited technical support as part of their subscription.
  • Telephone tutorials are available for new and returning users.
  • How-to instruction is quick and easy.

How To Send Files To Us:

If you need to send a file to BSD, you can send it via e-mail or post it on your FTP site. Please follow these steps to ensure we get your files correctly:

E-mail:

  • Use a compression utility like PKZIP or WinZip to compress your files. You can also use the BSD application by going to the File Menu and using Save to Zip file or Save to Compressed.
  • Attach your file to a message and send it to support@bsdsoftlink.com
  • Note: Our e-mail server receives files in either MIME or UUCODE file format. Please make sure that your e-mail client can encode in either MIME or UUCODE.